Shelly Privacy Policy



Shelly Privacy Policy

This document governs your use of the software application Shelly for mobile devices that was created by Redzeplin UG. Here we describe the privacy practices for Shelly. You will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe. Here are some key factors:

  • We may anonymize, de-identify and/or aggregate the information that we collect and use such anonymized, de-identified and/or aggregated data for commercial, statistical and market research purposes, including sharing it with affiliates and business partners.
  • You own your personal data, and you’re always in control. Therefore we offer you several ways to control the privacy of your personal information and we’re constantly striving to improve the functions and features needed in order for you to be feel that you’re in control.

Our privacy policy (the “Privacy Policy”) is here to give you all the information you need about what kind of information we collect, how we use, how we share it, how you control your data, and make sure you know your rights in connection to when you use our applications, software, websites, APIs and services.

When it comes to third party products or services or the practices of companies that we do not own or control, including other companies you might interact with in or through Shelly, this Privacy Policy does not apply to them, unless indicated otherwise.

This Privacy Policy establishes a legal agreement between you, as the user of Shelly. Throughout this Privacy Policy we will refer to you as “you”, and we will refer to Shelly as “we”, “us” or “Shelly”.

If you have any questions, or feel you need any part of this document explained, please email us so we can assist you [email protected].

Processing of your information

Shelly relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy, including:

  • Where you have agreed to the processing. For example, if you have entered your email upon registering to our online backup service. Please note you can revoke this at any time.
  • To fulfill the contract of service between Shelly and you as a user of the application Shelly.
  • Where necessary to comply with legal obligation, a court order, or to exercise and defend legal claims.
  • Where you have made the information available public.

Why we do this is, first and foremost, in order to provide and improve Shelly services. In addition, it is also to enable us developing tailored offers to you as a user on a continuous basis. As well as, in order to keep Shelly safe and secure, protecting it against fraud, spam and abuse etc.

Information we collect

When you interact with our services, we collect information that, alone or in combination with other information, could be used to identify you. When you sign up for or use the Services, you voluntarily give us certain Personal Data, such as your email address, name and surname.

Account information

Some information is required to create an account on our Services, such as your email address and password. This is the only information you have to provide to create an account with us.

How we use information


Using the information we collect, we are able to deliver the Services to you and honor our contract with you. For example, we may need to use your information to provide you with our online backup services, or to enable the community features of the Services; and to give you customer support.


We use the information we collect to improve and personalize the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys, and develop new features and Services.

Contact information

Should you reach out to us via email to get help or ask a question we will respond to the contact information that you provide. The contact information will be used explicitly to communicate with you based on your request/question. We may also follow up and ask for feedback about how we can improve our customer services preceding a closure of your ticket.

Use across our services

Some of our products can be used together using a linked account so that you’re able to share information between our products. The purpose of doing so is to deliver even greater insights to you as you’re using our services. You can control this to your own preference in our apps.

Technical information

When you access Shelly, we collect technical information from the devices you use. The information we collect includes IP addresses, timestamps, log files, device type and operating system. We use the information we collect to improve and personalize the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and Services.

Analytics information

We work with partners who provide us with analytics and advertising services. This includes helping us understand how users interact with the Shelly services, the stability, and performance of the Shelly services, serving advertisements on our behalf across the internet, and measuring the performance of those advertisements. These companies may use device-specific advertiser identifiers, cookies and similar technologies to collect information about your interactions with the Services and other websites and applications.


How We Use Information

We use the information we collect for the following purposes:


Using the information we collect, we are able to deliver the Services to you and honor our contract with you. For example, we need to use your information to provide you with your online backup services; and to give you customer support.

When you allow us to collect location information, we use that information to provide and improve features of the Services.

Shelly uses the information we collect to operate and improve Shelly as otherwise described in this Privacy Policy. For example, we may use your sleep information to provide you with “big data” statistics and key data points such as average sleep time in certain countries. At this point the data will be aggregated and de-identified from any personal data.  


In addition, in order to analyze and improve our services, we sometimes use third party providers to analyze and gain insight. The insights we look at are generally how Shelly is used, in order to help us improve.  


We use your information when needed to send you Service notifications and respond to you when you contact us. If you have agreed to receiving emails from us, we may use your email address to send you service and marketing related notices. If you want, you can unsubscribe to all our email at any point. The information about how you unsubscribe is always presented in the email you’ve received. In order to inform you on updates to our Privacy Policy or Terms of Use, we may also use your email address.

Sharing of information

We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about sleep and activity, to partners under agreement with us, or as part of the community benchmarking information we provide to users of our subscription services.

Only information needed to perform these specific actions will be shared with third-party services, nothing more. We will never share more information than necessary.

Service  and Hosting Providers

Shelly may share your personally identifiable information with third parties (like hosting and market analytics) for the purpose of providing services to you. If we do this, such third parties’ use of your information will be bound by restrictions consistent with this Privacy Policy. We may store personal information in locations outside the direct control of Shelly.

Publicly available Information

This Privacy Policy shall not apply to any information you post to the public areas of the Services. Comments posted to public areas may be viewed, accessed, and used by third parties subject to those parties’ privacy practices and policies.

Legal requirements

We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of a service to another provider, your Personal Data and other information may be transferred to a successor or affiliate as part of that transaction. But all of this will be managed in correspondence to this privacy policy.

Information Security

Pursuant to applicable Data Privacy laws and regulation, Shelly maintains a reasonable technical and organizational measures to protect information against accidental or unlawful destructions, or loss, alteration, unauthorized disclosure or access.

Your Rights

You can at any time contact our support at [email protected] to get your personal data deleted. If you are not a subscriber to our online backup services you can simply just uninstall the app in order to remove any stored data.


Notifications and Email Preferences

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice. If you inform us that you wish to cancel email newsletters or promotional materials by selecting unsubscribe at the bottom of such communication or by emailing us at [email protected], we will remove you from our mailing list. If you no longer wish to receive push notifications, you may turn them off at the device level. Administrative or service-related emails (to confirm a purchase, updates to Privacy Policy, etc.) generally do not offer an option to unsubscribe as they are necessary to provide the services you requested.

You can stop receiving certain notifications by disabling notifications for Shelly on device level. You may also unsubscribe by following the clear instructions contained at the bottom of each email. Administrative or service-related emails (to confirm a purchase, updates to Privacy Policy, etc.) generally do not offer an option to unsubscribe as they are necessary to provide the services you requested.

Managing your personal data

If you do not have an account, no personal information whatsoever will be stored outside the device you use. But if you create an account and log in, the information will be backed up and you can access your information across devices.

Deleting Your data

To request the deletion of your personal data that we have, please email us at [email protected]

If you choose to delete your account, please note that while most of your information will be deleted within a few days, it may take up to 30 days to delete all of your information, like the data stored in our backup systems. We may also preserve data for legal reasons or to prevent harm.

Data Retention

We keep your account information, such as your email address, and password, for as long as your account is in existence because we need it to operate your account. We keep other information, like your activity data, until you use your tools to delete the data or contact us for a full erasure, because we use this data to provide you with your personal statistics and other aspects of the Services. We also keep information about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm. If you wish to cancel your account or request that we no longer use your personal information to provide you the Service, you may delete your account by sending a request to delete your account to 

[email protected]. We may also delete your account if it has been inactive for a certain amount of time. Preceding the delete request it may take up to 30 days to fully delete your personal information from our systems.

Information about you that is no longer necessary and relevant to provide our services may be de-identified and aggregated with other non-personal data to provide insights, such as statistics of the use of Shelly.

Our Policies for Children

We appreciate the importance of taking additional measures to protect children’s privacy.

Shelly does not knowingly collect Personal Data from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided Personal Data to Shelly through the Services please contact us and we will endeavour to delete that information from our databases.

Changes to this privacy policy

Shelly reserves the right to change this Privacy Policy from time to time. We will inform you of any changes by posting the updated Privacy Policy through the mobile applications. If we make any material changes to our Privacy Policy, we will post a notification through the mobile applications and/or by asking you to review the changes to the Privacy Policy the next time you access the Services. Your continued use of the Services after the changes are made will indicate your consent to our use of your information consistent with this Privacy Policy, including those changes. 

Your Consent 

By using Shelly, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at [email protected].